![]() ![]() To remotely connect from within a device/agent:Ģ. It may take up to a minute, but once installed, the remote connection will begin automatically. TeamViewer will automatically be installed on the device the first time you connect to it. Find the device you wish to connect to, and click TeamViewer from the Connect drop-down menu. To remotely connect from the Devices page:ġ. Once you've set up your TeamViewer/Atera integration, you can access TeamViewer and remotely connect to your customers on Atera, in four ways: #TEAMVIEWER INSTALL VIA CLI PASSWORD#Please dismiss the password request by cancelling/closing the password screen, then going ahead and connecting again. There is a bug in TeamViewer that if the TeamViewer application is closed, you will be prompted for a password. Please enable pop-ups for Atera in your browser.Ģ. Your TeamViewer settings are saved and you can now connect to your customers with TeamViewer. To remotely connect to a customer see Remote Connection with TeamViewer (below).ġ. You can decide to set TeamViewer as your default remote access for connecting with customers by clicking the Set as Default button.Į. Select your TeamViewer version, or enter your TeamViewer host link (your TeamViewer host link can be found here).ĭ. Paste or enter your TeamViewer API Token into the 'Remote Access Settings' on the Atera platform, then click Save.Ĭ. Copy the token for the purposes of pasting it in Atera's Remote Access Settings.ī. Note: If you would like to allow account assignment via the Assignment Tool, please check the box. Click on a host (if you haven't created any, you'll need to add one by clicking +Add Host) to see your host information, including the API Token. ![]() Your list of hosts (customers who have a TeamViewer hosts) appear. Click on Design and Deploy (in the the side menu). Locate your API Token within the TeamViewer Management Console. Or, If you have a TeamViewer Corporate license, select the 'Corporate License' option, and fill in the settings as described below:Ī. Note: You'll need to ensure that TeamViewer is installed on your customers' devices. If you wish to set TeamViewer as your default remote access, click Set as Default. If you have a TeamViewer Business or Premium license, select the 'Business/Premium License' option. Click on Remote access to view the TeamViewer settings.Ĥ. Click on Settings (under ServiceDesk Management). However, if there are no hosts listed on the console, then the hosts you add on Atera will be copied to the TeamViewer management console.Ģ. We won’t overrun any of the existing organizational structure. The customer/host listings, groupings, or hierarchies on your TeamViewer Management Console will remain untouched. ![]() Once you have a TeamViewer license, you can add visual customizations and customize a myriad of additional settings on the Management console that TeamViewer provides you. If you don't have one, you can purchase it at TeamViewer. Please note: You'll need to have a valid TeamViewer license. Setting up your TeamViewer account on Atera is easy, and only entails entering your TeamViewer credentials. Instructions for initiating a remote connection with TeamViewer.Instructions for TeamViewer integration setup.This article includes the following sections: Connect to an unlimited number of customers, with up to three remote sessions available at any one time. Provide instant remote support for your customers by securely connecting to their computers, accessing files and applications, and troubleshooting problems anywhere, anytime. In that case, you can restrict the access by clicking the cursor shown on the right side of the partner computer name.With our easy-to-use TeamViewer integration, remotely connect to your customers' computers with one click. Sometimes you may want to share the only screen without any access control. On successfull authentication, your remote session will be started.You have to enter partner’s TeamViewer password. Now, Insert the partner ID and click on connect, now it will ask for password.If you want to access other’s computer, you need to ask for ID and password of your partner’s computer.If you want to share your screen with anyone, you just need to share your ID and password. On the application dashboard you will find your TeamViewer ID and Password.Open TeamViewer application from the application launcer.Also, you can give access to other computers by sharing your ID and Password. ![]() Now, you can connect to other computers with their user id and password. After launching the application, a TeamViewer dashboard with user id and password will appear. ![]()
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